Return and Exchange Policy
At Hammer Coal, we are dedicated to ensuring your complete satisfaction with our premium leather products. If you are not entirely satisfied with your purchase, you may return it for an exchange within 30 days of the delivery date. Please note that we do not offer refunds.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products that show signs of use or are not in their original condition will not be accepted for return.
Initiating an Exchange
To initiate an exchange, please contact our customer service team at
info@hammercoal.com or call us at
+91-7877625202. Provide your order number and details about the product you wish to exchange. Once we receive your request, we will guide you through the process and provide instructions for returning the item to us.
Processing Your Exchange
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your exchange and send you a replacement item. We will notify you via email once your new item has been dispatched.
Shipping Costs for Exchanges
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your credit.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately at
info@hammercoal.com or
+91-7877625202. We will arrange for the item to be returned and a replacement sent to you at no additional cost.
Contact Us
For any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team at
info@hammercoal.com or
+91-7877625202. We are here to help and ensure you have a positive experience with Hammer Coal.
