Cancellation and Refund Policy

Return Policy

At Hammercoal, we are committed to ensuring your satisfaction with our premium leather products. If you are not entirely satisfied with your purchase, you may initiate a return within 3–4 working days from the delivery date. Please note that refunds and exchanges are not applicable for purchases made on our website.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Products showing signs of use or not in their original condition will not be accepted for return.

Initiating a Return

To initiate a return, contact our customer service team at info@hammercoal.com or call us at +91-7877625202. Provide your order number and details about the product you wish to return. Once your request is received, we will guide you through the process and provide instructions for sending the item back to us.

Processing Your Return

Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will notify you via email about the outcome.

Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning items. Shipping costs are non-refundable.

Damaged or Defective Items

In the rare event that you receive a damaged or defective product, please contact us immediately at info@hammercoal.com or +91-7877625202. We will arrange for the return of the item and ensure that a replacement is provided at no additional cost.

For any questions or concerns regarding our return policy, please reach out to our customer service team at info@hammercoal.com or +91-7877625202. We are here to assist you and ensure a smooth experience with Hammercoal.